- Genealogy Quebec’s tools and collections require a subscription, payable by credit card or PayPal.
- The Billing and Subscription tab in your profile lets you manage renewal, payment information and subscription type.
- A lost or forgotten password can be reset through a link sent to your email address.
- Every paid subscription includes one Expert Help ticket per month to ask the genealogy team a specific question.
- The included monthly ticket does not roll over and is always used before purchased tickets.
Subscribing to Genealogy Quebec
Genealogy Quebec’s tools and collections require a subscription to use. In order to subscribe, head over to the subscription page, and select the subscription of your choosing.
A free 7 day trial period is also available at this address.
After selecting your subscription option, you will be redirected to the account creation page. If you already have an account on the website, you will be able to log into it.
Once your information has been entered and confirmed, your account will be created. You will then be prompted to select your payment method to complete your subscription purchase.
Available options are credit card and PayPal. The payment will be processed directly on the secure site of the selected payment provider.
Your subscription will be activated as soon as the payment is processed, which should be instant.
Please note that you can also subscribe by phone using your credit card by calling us at 514-400-3961.
Subscription management
You can manage your Genealogy Quebec subscription from your profile, under the Billing and Subscription tab. There, you can cancel automatic renewal, update your payment information, or switch your subscription type (from monthly to yearly).
You can also contact us at contact@institutdrouin.com or 514-400-3961 for assistance with managing your subscription.
Password recovery
If you have lost or forgotten your password, head over to this page and enter your email address. You will receive an email containing a link which will allow you to select a new password for your account.
Starting my research
To begin your research on Genealogy Quebec, head to the search engine.
This guide will provide you with a complete overview of the search engine’s features, along with practical tips to help you make the most of your genealogical research.
Getting help from an expert
Need help deciphering a record, finding a document, or deciding where to take your research next? Expert Help lets you ask our genealogy team a specific question. Every paid Genealogy Quebec subscription includes one ticket per month, and additional tickets are available for purchase.
Submitting a request
Visit the Expert Help page to access the service.
- Select your request type and enter a descriptive title.
- Ask one specific question, including relevant names, dates, places, and research you have already done.
- If useful, add a link to a page or document and attach a legible supporting file.
- Confirm that your request concerns a single question or document, then submit it.
Reading the answer and following up
You will receive an email when an expert replies. Visit My Tickets to read the response.
You can then reply once to ask for clarification or provide additional information about the same request, without using another ticket. After the expert’s final response, the ticket closes automatically.
Checking your available tickets
The My Tickets page displays your ticket balance and the time remaining until your included monthly ticket renews. This ticket does not roll over and is always used before purchased tickets.
For more information about accepted requests and how the service works, see the Expert Help FAQ.
Other useful links
Guides
Information
Miscellaneous
Collection guides
Frequently asked questions
Select a subscription on the subscription page, create your account, then pay by credit card or PayPal on the payment provider’s secure site. Your subscription is activated as soon as the payment is processed. You can also subscribe by phone with a credit card by calling 514-400-3961.
In your profile, under the Billing and Subscription tab, you can cancel automatic renewal, update your payment information or switch from a monthly to a yearly subscription. For assistance, contact contact@institutdrouin.com or call 514-400-3961.
On the Expert Help page, select your request type and enter a descriptive title. Ask one specific question, including relevant names, dates, places and research already done, and add a link or a legible attachment if useful before submitting.
Yes. After reading the answer in My Tickets, you can reply once to ask for clarification or provide more information about the same request without using another ticket. The ticket closes automatically after the expert’s final response.
